How can we help?

Bookings

• Create a booking from any Book a cleaner button. Choose one or more services, a date and time, and your address.
• You can add several services to a single booking — each with its own number of cleaners and hours.
• Your booking progress is saved automatically, so you can leave and come back without losing anything.
• Track your cleaner live from the booking detail page once they are on the way.

Payments

• Payments are made with M-Pesa and held securely until the job is marked complete.
• Every completed booking generates a downloadable PDF invoice from your dashboard.
• Promo codes are applied at the confirmation step before you pay.

Cancellations and refunds

Refund amounts depend on how far the job has progressed. Cancelling before a cleaner accepts is always free. See the Refund & Cancellation Policy for the full schedule.

Account and verification

• Verify your phone number with a one-time code and confirm your email to earn the Verified customer badge.
• Verified customers are matched faster and can book higher-value services.
• Update your saved addresses, favourite cleaners and recurring jobs from My Account.

For cleaners

• Apply through Become a cleaner and upload your ID and a selfie for verification.
• Approved cleaners receive job offers with a 90-second window to accept.
• Use the Workspace to run shifts, checklists, before/after photos, signatures and expenses.