FAQ
Frequently asked questions
Everything clients ask before their first booking, answered plainly.
How much does a clean cost?
Each service has a published starting price in Kenyan shillings, based on a standard duration. The estimate updates live as you change the number of cleaners or hours, and the total is shown before you confirm. There are no hidden call-out fees.
How are cleaners vetted?
Every cleaner submits a government ID and a live selfie, which our team reviews manually before approval. Cleaners then build a public rating across punctuality, thoroughness, professionalism, communication and care of your property.
Do cleaners bring their own supplies?
Standard bookings assume you provide basic household supplies. Deep cleans, post-construction and commercial jobs include professional-grade equipment. Add a note in special instructions if you need supplies brought along.
Can I choose the same cleaner again?
Yes. Add any cleaner to your favourites after a job and request them on future bookings, or set up a recurring booking so the same cleaner returns weekly, fortnightly or monthly.
What if I need to reschedule?
Reschedule or cancel from your booking page. Cancelling before a cleaner accepts is free; after that our published refund schedule applies.
How do I pay?
Payment is by M-Pesa. Funds are held in escrow and released to the cleaner once the job is confirmed complete, which protects both sides.
Is my home insured during a clean?
Damage or loss can be reported through the Dispute Centre within 48 hours of job completion. Our team reviews photo evidence from both parties and applies the resolution to the escrowed funds.
Do you clean outside Nairobi?
We are live across greater Nairobi and expanding. Enter your town at the location step — if we are not there yet, we will let you know.
Still need a hand?
Our Nairobi support team replies within one business day.